Genpact Online Interview for Freshers – Customer Service Roles | 2nd Dec 2025

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Website Genpact

Genpact is conducting an online recruitment drive on 2nd December 2025 for Customer Service roles based in Gurgaon, India. This drive is specially designed for fresh graduates looking to start their career in the customer service industry. Selected candidates will provide support in English and Hindi and can work remotely from Ahmedabad. The recruitment process will include online tests and interviews, giving applicants a chance to showcase their skills and join a reputable BPO and digital services company.

Job Overview – Genpact Online Interview

Company Genpact (Online Interview)
Role Chat Support – Customer Service (Voice)
Qualification Any Graduate (except Law)
Location Online (Gurgaon Office)
Work Experience Freshers (0 years)

Responsibilities – Customer Service Role

  • Respond to customer queries and concerns efficiently.

  • Assist in data collection and account recovery for clients.

  • Maintain a deep understanding of client processes and policies.

  • Identify and escalate product issues and reproduce customer problems.

  • Deliver excellent customer service at all times.

  • Exhibit critical thinking, analysis, and work ethic while working independently or in teams.

  • Remote work flexibility is available.

Qualifications Required

  • Graduate degree in any discipline (except Law).

  • Freshers only – no prior experience required.

  • Fluency in English and Hindi is mandatory.

Why Join Genpact?

  • Be a transformation leader: Work at the forefront of AI, automation, and digital innovation.

  • Make an impact: Solve globally relevant business problems and drive change.

  • Accelerate your career: Gain experience, mentorship, and learning opportunities.

  • Work with the best: Join over 140k problem-solvers globally.

  • Thrive in a values-driven culture: Integrity, inclusion, curiosity, and courage are core values.

Genpact Online Interview – Details

Date & Time: 2nd December 2025, 11:30 AM – 1:00 PM
Meeting Platform: Microsoft Teams

  • Meeting ID: 432 820 617 67240

  • Passcode: vc3Uv2R6

About Genpact

Genpact is a global professional services firm providing BPO, digital transformation, and technology services. Founded in 1997 as a GE subsidiary, it is now an independent company headquartered in New York City, with operations in 30+ countries. Genpact serves industries such as banking, healthcare, manufacturing, and retail and offers services in finance and accounting, customer experience management, supply chain, analytics, and IT. The company is known for process optimization, digital innovation, and business transformation.

FAQ – Genpact Online Interview

Q1: Is this position full-time or part-time?
A1: This is a full-time position with regular working hours.

Q2: What does Genpact do?
A2: Genpact provides finance & accounting, collections, customer service, insurance, supply chain & procurement, analytics, enterprise application, and IT services.

Q3: What documents should I have ready for the online interview?
A3: Candidates should have:

  • Updated digital resume

  • Relevant educational certificates

  • Stable internet connection and webcam

  • Quiet, distraction-free workspace

Disclaimer

The recruitment information above is for informational purposes only. Details are taken from official Genpact sources. No recruitment guarantee is implied, and hiring is done according to Genpact’s official process. We do not charge any fees for providing this job information.

To apply for this job please visit www.genpact.com.