Capgemini Customer Support Group (CSG) Off Campus Drive 2026 – Noida

Capgemini Off Campus Drive 2026 – Contact Support Group (CSG)

Capgemini has announced its Off Campus Drive 2026 for the Customer Support Group (CSG) role at its Noida location. This opportunity is open to freshers and experienced candidates (0–5 years) who completed any 3-year diploma or graduation in 2025.

The role focuses on Level-1 IT and customer support, handling basic technical issues, managing tickets, and assisting users through calls, emails, and chat. This is an excellent entry-level opportunity for candidates looking to start a career in IT support and service management with a globally recognized IT services company.

Table of Contents

1. Capgemini Off Campus Drive 2026 – Overview

2. Job Details & Eligibility

3. Roles & Responsibilities – Contact Support Group (CSG)

4. Skills Required

5. About Capgemini

6. Frequently Asked Questions (FAQs)

7. Disclaimer

Capgemini Off Campus Drive 2026 – Overview

Roles & Responsibilities – Contact Support Group (CSG)

• Provide Level-1 support for incidents, inquiries, and service requests

• Log, categorize, and prioritize tickets using ITSM tools (ServiceNow, Remedy, etc.)

• Deliver first-call resolution using standard processes and knowledge base

• Escalate complex issues to appropriate technical support teams

• Ensure adherence to SLAs and keep users informed on ticket status

• Diagnose basic to moderate issues related to applications, systems, and networks

• Provide support via phone, email, chat, and ticketing systems

• Document resolutions and contribute to the knowledge repository

• Maintain high levels of customer satisfaction through effective communication

Skills Required for Contact Support Group (CSG)

• Excellent communication and English-speaking skills

• Strong interpersonal and customer-handling skills

• Basic computer and IT knowledge

• Ability to work under pressure in a 24/7 shift environment

• Willingness to work night shifts and rotational schedules

• Flexibility to relocate based on business requirements

About Capgemini

Capgemini is a global leader in technology consulting, digital transformation, and professional services, founded in 1967 and headquartered in Paris, France. The company operates in over 50 countries with a workforce of more than 350,000 professionals worldwide.

Capgemini helps organizations transform and manage their business using cutting-edge technologies such as cloud computing, artificial intelligence, cybersecurity, and software engineering. Known for strong client relationships and innovation-driven solutions, Capgemini offers employees excellent learning opportunities and long-term career growth.

Frequently Asked Questions (FAQs)

Q1. What is the role of Capgemini’s Contact Support Group (CSG)?

The CSG team provides Level-1 IT and customer support, manages service tickets, resolves basic technical issues, and ensures first-contact resolution.

Q2. Does Capgemini require prior experience for the CSG role?

No. Freshers and candidates with up to 5 years of experience can apply. Prior IT support experience is an advantage but not mandatory.

Q3. Where is Capgemini hiring for the CSG role in this off-campus drive?

Capgemini is hiring for the Noida location, with rotational shifts depending on business requirements.