Business Systems Analyst Opening at Clearwater Analytics in Noida

  • Full Time
  • Noida

Website Clearwater Analytics

Roles & Responsibilities

  • Responsible for administration, maintenance, enhancements, configurations of Atlassian Cloud Suite (Jira Software, Jira Work Management, Jira Service Management (OpsGenie), Confluence, and Bitbucket)
  • Manage all capabilities associated to Jira projects, workflows, screen schemes, custom fields, permission schemes, and associated notification schemes
  • Manage all capabilities associated to Confluence spaces, pages, templates, and permission schemes
  • Analyze requests for new Jira and Jira Service Management functionality, implement new features, triage incoming support requests, and handle or route appropriately
  • Maintain a healthy Jira and Confluence project environment by periodically reviewing configurations, permissions, workflows, reports, and dashboards
  • Plan, create, and maintain the appropriate documentation, inventory assessments, and procedures related to administration of the applications, system
  • Work with stakeholders to assist them in building Jira based reports, dashboards, and planning views based on different user requirements to provide them with actionable project metrics and status reports where appropriate
  • Build, develop and maintain custom integrations (out-of-box and custom scripts) with 3rd party applications via REST APIs
  • Handle escalations from the service ticket queue to ensure timely resolution for end user issues
  • On-call support

Primary Skills & Experience

  • 1+ years of relevant experience administering project, productivity, and/or service management software
  • Technical knowledge of Atlassian Cloud Administration
  • Continuous learning mindset and ability to stay updated on industry trends, technologies, and best practices in technical support.
  • Communicates positively and effectively with customers, coworkers, and stakeholders to understand administrative needs and resolve support issues
  • Understand a variety of different business needs and processes currently using Atlassian tools, and recommend automation of business processes where appropriate
  • Proactively finds improvement areas and does not need daily supervision
  • Strong computer skills, including proficiency in Office 365

Nice to have

  • Project management experience in an Agile environment, specifically use of Jira to support Agile processes
  • Experience with the Advanced Roadmaps/Plan feature in Jira
  • Experience in administration of add-ons and integrations to maximize efficiency in tool utilization, including Scriptrunner for Jira
  • Holds one or more active Atlassian Certifications
  • Experience with at least one scripting language (Python, Powershell, etc).
  • Experience administering ProductBoard, DocuSign, LucidChart, and/or Workday

To apply for this job please visit clearwateranalytics.wd1.myworkdayjobs.com.