Capgemini Off Campus Drive 2026 for CSG: Eligibility, Skills & Selection Process

Capgemini is hiring for the Contact Support Group (CSG) role through its Off Campus Drive 2026 at the Noida location.

Candidates who have completed any 3-year diploma or graduation in 2025 are eligible to apply. Both freshers and candidates with up to 5 years of experience can register for this drive.

In this role, you will:

• Support customers with basic technical and service-related issues

• Log and manage tickets using IT tools

• Provide Level-1 support and escalate issues when needed

This is an excellent opportunity for candidates looking to start their career in IT support / service desk with a top global IT company.

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Capgemini Off Campus Drive 2026 – Overview

Capgemini Off Campus Drive 2026 – CSG Details:

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Roles & Requirements – Contact Support Group (CSG)

As part of the Contact Support Group (CSG) at Capgemini, your key responsibilities will include:

• Handling Level-1 support for:

  • Incidents

  • User queries

  • Service requests

• Logging, categorizing, and prioritizing tickets using ITSM tools such as:

  • ServiceNow

  • Remedy

• Providing first-contact resolution by following:

  • Standard Operating Procedures (SOPs)

  • Knowledge base (KB) articles

• Routing unresolved or complex issues to:

  • Appropriate technical / support teams

• Ensuring SLA (Service Level Agreement) compliance and keeping users updated on:

  • Ticket status

  • Progress and closure

• Performing basic troubleshooting for:

  • Applications

  • Systems

  • Network-related issues

• Offering support via:

  • Phone

  • Email

  • Chat

  • Ticketing tools

• Documenting solutions and contributing to:

  • Knowledge base updates and improvements

• Ensuring high customer satisfaction through:

  • Clear communication

  • Professional behaviour

  • Timely issue resolution

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Skills Required – Contact Support Group (CSG)

To be successful in the CSG role at Capgemini, candidates should possess the following skills:

• Excellent communication skills (both verbal and written)

• Strong English speaking abilities

• Good interpersonal skills and customer-handling skills

• Ability to perform under pressure and handle multiple queries

• Basic computing skills, including:

  • Typing

  • Operating systems basics

  • Use of common office tools

• Willingness to work in a 24/7 environment with:

  • Rotational shifts

  • Night shifts (as required)

• Openness to:

  • Relocate to any Capgemini location based on business needs

  • Work in office / hybrid models as per company requirements

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About Capgemini Company

Capgemini is a global leader in:

• Consulting

• Technology services

• Digital transformation

Key highlights:

• Founded in 1967

• Headquarters in Paris, France

• Presence in 50+ countries

• Over 350,000 employees worldwide

Capgemini helps organizations:

• Use technology to transform their business

• Improve efficiency, scalability, and customer experience

Core service areas include:

• Cloud solutions

• Artificial Intelligence (AI)

• Cybersecurity

• Software development & digital services

The company is known for:

• Strong client collaboration

• Providing smart, long-term solutions

• Supporting clients in their digital transformation journey

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FAQs – Capgemini Off Campus Drive 2026 (CSG Role)

1. What is the role of Capgemini’s Contact Support Group (CSG) and who can apply?

Capgemini’s Contact Support Group (CSG) is responsible for:

• Level-1 IT and customer support

• Ticket logging, classification, and routing

• Providing first-contact resolution for basic technical and service issues

Eligibility:

• Candidates who have completed any 3-year diploma or graduation in 2025

• Freshers and candidates with 0–5 years of experience can apply

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2. Does Capgemini require prior experience for the CSG position?

No, prior experience is not mandatory.

• Both freshers and experienced candidates (0–5 years) are eligible

• Previous IT support / service desk / customer support experience is an added advantage, but not compulsory

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3. Where is Capgemini hiring for the CSG role in this off-campus drive?

For this Off Campus Drive 2026, Capgemini is hiring for the CSG role in Noida.

• Candidates should be open to:

  • Relocate to Noida

  • Work in rotational and night shifts, depending on business requirements

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DISCLAIMER

The recruitment information provided above is for informational purposes only.

• The details are taken from the official site / trusted sources of the organization.

• We do not provide any recruitment guarantee.

• Actual hiring and selection will be done as per the company’s official recruitment process.

• We do not charge any fee for sharing job or internship-related information.