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Customer Service opening at Bigbasket in Bangalore

Website Big Basket

Big basket Walk-in – Roles & Responsibilities For Customer Service Non Voice Process

  • Customer Service representatives in a non-voice process primarily communicate with customers through written channels such as emails, chat, or messaging. They are responsible for responding promptly and professionally to customer inquiries and providing accurate information.
  • Identifying and resolving customer issues is a core responsibility. Customer Service representatives must analyze problems, understand customer concerns, and provide effective solutions through written communication. This may involve coordinating with other departments for complex issues.
  • Customer Service representatives need a comprehensive understanding of the products or services offered by the company. This knowledge enables them to address customer queries accurately and provide relevant information about products or services.
  • Thorough documentation of customer interactions is essential. Customer Service representatives need to log details of customer inquiries, issues, and resolutions in the company’s systems. This documentation aids in tracking customer histories and provides valuable insights for improvement.

Big basket Walk-in– Skills Required

  • Strong written communication skills are paramount. Customer Service representatives need to express themselves clearly, professionally, and concisely in emails, chats, or messages to effectively convey information and address customer concerns.
  • Efficient typing is essential for maintaining a prompt and responsive communication pace. Customer Service representatives in non-voice roles should have good typing skills to handle inquiries and resolve issues in a timely manner.
  • Customer Service representatives need to analyze customer issues and provide effective solutions through written communication. Strong problem-solving skills enable them to address a variety of customer inquiries and resolve problems efficiently.
  • A solid understanding of the products or services offered by the company is crucial. Customer Service representatives should be knowledgeable enough to provide accurate information, answer queries, and guide customers through various processes.
Role Customer Service Non Voice Process
Experience 0 – 4 years
CONTACT Vineeth
Date 8th December – 17th December
Time 10.30 AM – 3.00 PM
walk-in Address: 224 (old# 80/3), Ranka Junction, 4th Floor, Old Madras Road, Tin Factory, KR Puram, Bangalore – 560016.

To apply for this job email your details to info@jobswithskills.in