Customer Success Associate opening at S&P Global in Gurgaon

Customer Success Associate

Team:

At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative who is ready to join our growing global team. The successful candidate will work closely with current members of the Customer Success team in understanding and utilizing data we have and translating that to solve problems and track business.

The candidate must possess excellent data and analytical skills, can autonomously manage requests and drive maximum value and success for the team and our clients.

For more regarding OSTTRA, please visit: www.osttra.com

The Impact:

OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation leveraging leading technologies, industry expertise and strong relationships with market participants.

What’s in it for you:

• Opportunity for growth and network across a wide range of Sales and Business focused teams
• Exposure to rapid change in Global Derivative Markets and the effect it has on Fintech
• Building internal and external relationships

Responsibilities

• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain data
• Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and “clean” data by reviewing
• Work with team to prioritize business and information needs
• Liaise with internal stakeholders to fully understand data content
• Locate and define new process improvement opportunities
• Producing reports and charts communicating trends within data to non-specialists
• Presenting information generated from data for internal and external stakeholders

What We’re Looking For:

• A sound knowledge of financial markets and market participants
• 2 – 3 years working experience as a data analyst or business data analyst
• Excellent numerical and analytical skills
• Knowledge of data modelling, data cleansing and data enrichment
• Knowledge of statistics and experience in using statistical packages for analysing datasets
• Strong analytical skills with the ability to collect, organise, analyse and disseminate significant amounts of information with attention to detail and accuracy
• Fluency in English and 1 or more language
• Good verbal, written, social and interpersonal skills
• Active team player who thrives in a multi-tasking environment and can adjust priorities on the fly while still having the ability to focus on details