Job summary

As customers today increasingly invest and engage in more flexible consumption models, Customer Success plays an increasingly critical role in helping customers shorten the time to value, getting our products sticky and accelerating their business outcome.

The Cloud Consumption Customer Success organization plays a critical role with NetApp’s large, strategic cloud customers, leading them through the launch, migrate, optimize and scale phases of their critical cloud storage and data services adoption journey (across our hyperscaler led first party and Netapp labeled marketplace products)

Job responsibilities

As a Customer Success Manager (CSM), you are the trusted technical advisor in our account team and a strategic partner to our customers. You are responsible for execution against our Customer’s commitment with Netapp (and our Hyperscaler partners Microsoft Azure, Amazon Web Services (AWS) and Google Cloud Platform (GCP)) and orchestration of cross-functional programs in delivering customer value and business outcomes.
This opportunity will allow you to accelerate your career growth, leverage your technical expertise in cloud storage solutions and deepen your cloud infrastructure and industry expertise.
As a CSM, you will be engaged in developing foundational relationship with key customer personas (IT directors, Line-of-business (LOB) leaders, Storage and networking experts) and technical professionals to enable high quality & performance of IT workloads using the partnership with account team leaders, Global SI, Hyperscaler ecosystem partners.
You will be proactively defining customer success plans, success milestones and proactively orchestrating the same. You will help align consumption strategies to customer’s business and implementation priorities.
As a CSM, you will utilize your customer engagement, evangelization, cloud adoption technical expertise and expectation management skills to provide the highest personalized and proactive enterprise-class customer success experience.

Job requirements

Azure or AWS or GCP platform certifications are desired and a big plus.
A strong understanding of the storage industry, private and public cloud environments, virtualization, and cloud management stacks
Knowledge of data center operations and cloud security is desired.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
Excellence in project management and analytical thinking is required.
Excellent communication and executive presence is required.

Education

Bachelor of Science Degree in Computer Science, Information technology or a related field is desired.
Preferred experience would be between 0-4 years.

To apply for this job please visit careers.netapp.com.