Customer Support Officer opening at Mphasis in Pune

Skills Required For Customer Support Officer

• International voice experience required
• Educational requirements include a High School Diploma or GED equivalent
• Prior customer service experience is required (Inbound or Outbound Calls). Two (2) years of professional work experience in international call center is strongly preferred
• General knowledge of medical terminology preferred
• Knowledge and experience using current computer technology
• Working knowledge of Excel and Word
• Skilled in establishing and maintaining effective working relationships with clients, and staff at all levels
• Skilled in problem resolution; recommends suggestions to increase accuracy and/or efficiency
• Ability to work independently with minimal supervision
• Ability to communicate professionally, clearly and effectively, verbally and in writing
• Ability to prioritize effectively
• Ability to multitask