Job Description

Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network’s strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.

To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society – employment, working on hard business problems, and being part of an amazing growth story – Eightfold is the place to be!

About the Role

We are looking for IT professionals to assist with hardware configuration, management, re-deployment, inventory management, and security auditing. If you are eager to learn and grow with an incredible company on a mission to find the right career for everyone, come join our IT team as an IT Support Engineer.

What you will do:

You will be our front line for troubleshooting hardware/software issues, and resolving IT support tickets
Document, generate, and maintain IT support documentation to help build a self service library
Passionate about customer experience and understand how to prioritize urgent matters
Form firewalls to access points
Provide basic troubleshooting for local and remote employees
Respond to service desk tickets and provide solutions for reported customer problems
Support printer/scanner setup and troubleshoot printing/scanning issues
Log and track issues using company ticketing system, and maintain history records and related problem documentation
Flexibility and adaptability in work schedule to work some evenings and weekends for special projects
You will be supporting EMEA and India time zones.

Basic qualification:

3+ years of related IT support or system administration
Have a solid background in MacOS troubleshooting, along with some experience with iOS, Android, and Windows troubleshooting
High level of interpersonal skills and excellent communication skills and comfortable with C-Level Engagement
Customer focused, approachable, and eager to help others
Ability to work and thrive independently
Have strong problem solving, research and quantitative skills essential to troubleshoot and resolve issues with minimal guidance
Interested in learning and taking on increasingly complex tasks
Experience resolving tickets efficiently in Jira/Servicedesk/ServiceNow
Experience with hardware procurement and vendor management
Extensive experience with Google Suite, Slack, Microsoft O365, Zoom, Atlassian Jira, Confluence
Experience using and maintaining Okta apps and identities
Preferred experience with Jamf, Kandji, Jumpcloud, Fleetsmith, or other MDMs
Intermediate to expert knowledge of Mac OS and Mac hardware
Must be able to rebuild OS’s for Mac and PC laptops
Preferred additional certification or working toward certification in MS o365, A+, and/or Networking
Preferred basic understanding of networking; LAN/WAN troubleshooting

We are a team of dedicated professionals who strive for excellence in our fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work’s positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting February 1, 2024, employees residing near Santa Clara, California, or our Bangalore and Noida offices in India will return to the office twice a week.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

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To apply for this job please visit app.eightfold.ai.