Team Leader IT Support opening at ITMantra in Mumbai

Role and Responsibilities of Team Leader

· Should be qualified Degree with 4+ year Experience in desk side support / Coordination / Vendor Management etc. ITIL Knowledgeable

· Should be technically strong.

· Good communication skill.

· Reporting to IT MANTRA Project Manager for Day to day operations.

· Help the team mates if they are stuck in any call before the SLA getting breached.

· Create an environment oriented to open communications, creative thinking, cohesive team effort and workplace trust.

· Manage, train, and help the development of team members; help resolve any dysfunctional behaviour.

· Lead problem solving and collaboration.

· Keep discussions focused and ensure decisions lead toward closure.

· Assure that all team members have the required education and training to effectively participate on their assigned project.

· Lead creativity, risk-taking, and continuous improvements in workflow.

· Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.

· Help keep the team focused and on track.

· Establish meeting times, places and agendas.

· Coordinate the review, presentation and SLA and other documentation.

· Coordinates meetings with the project manager and functional management to discuss project impediments, needed resources or issues/delays in completing the task.

· Provide status reporting of team activities against the program plan or schedule.

· Keep the project manager and customer informed of task accomplishment, issues and status.

· Escalate issues which cannot be resolved by the team.

· Technically Strong in Server, Network , Hardware

· Day to Day Handle User.

· Support IT Team

· Daily Report to Senior

· SLA – Report, Monitor

· Incident management

· Tracking for incident management

· PAN India Support (Remote Support, Telephonic Support , Voice/Non Voice Support)

· Customer Escalation management

· Regular Client meeting

· Performance Evaluation

· New Employees Training , IT Induction

· End to End Engineer Management

· Help Desk Management

· Client management

Job Types: Full-time, Permanent

Salary: ₹25,000.00 – ₹45,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Weekend only

Education:

• Bachelor’s (Preferred)

Experience:

• IT team leader: 4 years (Preferred)