Customer Service Matchmaker opening at Rishtasite.com

  • Full Time
  • Delhi

Website Rishtasite

Location: Netaji Subhash Place

Salary: Up to 45,000 INR per month

Roles & Responsibilities:

  • Get Member Connected:
  • Facilitate connections between members based on preferences and profiles.
  • Ensure a seamless onboarding experience for clients.
  • Client Feedback:
  • Collect and analyze feedback from clients to continuously improve services.
  • Address and resolve client concerns promptly.
  • Open Client Preferences:
  • Understand and open preferences of clients to enhance matchmaking accuracy.
  • Suggest and implement improvements based on client preferences.
  • Business Opportunity:
  • Identify and source new business opportunities to expand the customer base.
  • Contribute to the growth and success of the matchmaking service.
  • Renewal Target:
  • Maintain a renewal target of 80% by fostering strong client relationships.
  • Proactively engage with clients for renewals.
  • Profile Enhancement:
  • Regularly enhance profiles to showcase the best attributes of members.
  • Ensure accuracy and completeness of member profiles.
  • Coaching and Team Audit:
  • Provide coaching to the team on customer service best practices.
  • Conduct regular audits to ensure service quality and adherence to processes.
  • SLA Management:
  • Maintain a Service Level Agreement (SLA) of 90% for response and resolution times.
  • Implement improvements to meet or exceed SLA standards.
  • Quality Score Maintenance:
  • Ensure a consistent quality score of 90% for all customer interactions.
  • Implement measures to improve call quality.
  • Wow Experience Culture:
  • Foster a culture of delivering wow experiences to clients.
  • Implement initiatives to exceed customer expectations.
  • Team Management:
  • Manage the customer service team effectively.
  • Handle escalations and maintain a zero-escalation goal.
  • Training and Hiring:
  • Train the team on customer life cycle, challenges, and retention strategies.
  • Hire team members as per business needs, ensuring a skilled and motivated workforce.

Skills Required:

  • Honesty: Maintain transparent and truthful communication with clients and team members.
  • Communication Skills:
  • Strong written and oral communication skills in Punjabi and English.
  • Effective negotiation skills.
  • Empathy: Demonstrate empathy towards clients and team members.
  • Email Writing Skills: Ability to craft clear and professional emails.
  • Retention Skills: Proven ability to retain clients and foster long-term relationships.
  • Client-Centric Behavior: Prioritize and align services with client needs and expectations.
  • Active Listening: Skillful in actively listening to client concerns and feedback.
  • Customer Happiness Centric: Focus on ensuring customer happiness and satisfaction.
  • Creative Skills: Think creatively to enhance matchmaking and client experiences.
  • Coaching Skills: Ability to coach and develop team members.
  • Client Loyalty Skills: Implement strategies to build and maintain client loyalty.
  • Detail Oriented: Pay meticulous attention to detail in all aspects of service delivery.
  • Solution-Focused: Approach challenges with a solution-oriented mindset.
  • Language Proficiency: Proficient in Punjabi, English, and Hindi.

Interested candidates with relevant experience in customer life cycle, challenges in customer service, and retention strategies are encouraged to apply.

Job Types: Full-time, Permanent

Salary: ₹20,000.00 – ₹45,000.00 per month


  • Rotational shift

Supplemental pay types:

  • Joining bonus
  • Performance bonus

Ability to commute/relocate:

  • Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)


  • Bachelor’s (Preferred)


  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)


  • Punjabi (Required)

Work Location: In person

To apply for this job please visit in.indeed.com.