Customer Success Manager opening at Chronus in Chennai

Chronus is a fast-growing B2B SaaS business that serves the who’s who of industry leaders around the world today, including large and medium enterprises, leading colleges and universities, and professional associations. Blue-chip organizations take advantage of our award-winning software to drive compelling mentoring, coaching, and onboarding programs to propel employee engagement and connection, and to develop their people faster and better.

Our Mission

To create equal access for all and spur innovation through the power of technology and human connection.

Our Vision

To establish a more equitable, innovative, and empathetic world where human interactions are driven by mutual respect, shared values, and a strong sense of belonging.

The Role

Chronus, the leader in the SaaS Mentoring Software market, is looking for a proven Customer Success Manager to drive the success of customers’ mentoring programs. This role will own customer success through product adoption, successful value realization, and predictable renewal rates for their book-of-business. The ideal candidate has the finely-honed communication skills to become a trusted advisor to executives and HR specialists alike, and the business acumen to influence change in their customers’ organizations as well as technical acumen to tie platform features to value. This is a career-defining opportunity to join us at a critical moment and have a significant impact.

Responsibilities

• Take an anticipatory, proactive approach to help customers achieve their program goals and navigate internal barriers to adoption

• Stay abreast of L&D and HR industry trends to engage executive stakeholders as thought partners

• Build and leverage strong customer relationships, leading to customer retention, revenue growth opportunities, and enthusiasm to evangelize Chronus

• Create value by Identifying the key factors for mentoring program success and optimizing the results of the mentoring programs

• Support and deliver meaningful Strategic Business and Program Reviews with key evangelical data points that drive effective strategy

• Collaborate with the sales and implementation teams to build confidence in prospective buyers and ensure smooth transitions post-launch

• Provide your customers with technical and tactical direction on the Chronus platform and dig into usage to ensure they employ it effectively

• Challenge customers in a strategic manner to follow Chronus’ best practices

• Act as a customer advocate, capturing business needs and outcomes to push Chronus to better serve its customers

• Collaborate on developing resources and best practices that improve program outcomes

• Available to work during US Eastern Standard Time hours

• Willing to travel periodically, as needed

Qualifications and Skills

• 1-3 years of relevant Customer Success experience (e.g. customer success management, consulting, program or project management, technical account management)

• Experience in the SaaS market building deep relationships with customers, stakeholders, and client teams, bonus if you have experience in the HR Enterprise market

• You have a proven ability to exceed customer retention and growth revenue goals

• Hungry to excel and succeed in a fast-paced scrappy start-up environment – you’re comfortable with ambiguity and thrive when given the opportunity to improve an organization’s developing systems and processes; after all, the only constant is change!

• You aren’t afraid to roll up your sleeves and get tactical with clients; you have the technical acumen to understand and apply our product to its many use cases

• Effective at working with a diverse, global team and client base at all levels of the organization

• Team player, able to inspire others to action including peers or management, and to build a rapport among those working on client projects together

• Strong professional written and verbal business communication, as well as interpersonal skills. Fluent in English

• Strong general project management, organizational, and time management skills with a track record of delivering on deadlines

• Competence with Microsoft Office programs, tools, and/or the G Suite of applications (e.g., Gmail, Google Drive, etc.). Comfortable leveraging CRMs and CSPs, such as Salesforce, Zendesk, and Vitally

• Strongly aligned with Chronus’ values

• A three-year college degree (BA or equivalent)