About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. In three years, we’ve never lost a client.

About The Role

One of our clients, TVP, is looking for a Client Service Coordinator. TVP NYC was founded in 2012 by Jason Sochol and Omri Bokjo, from noticing non profit merchandise, branding and e-commerce solutions, which helps other organizations to execute on their goals, visions and dreams. TVP’s been a part of the launch of hundreds of successful businesses such as ecommerce start-ups and established enterprises which open new stores or launch new items. Merchandise and Sourcing, Operations & Fulfillment, Agency Services, and E-commerce Technology are just a few of its services. Wherever the customers’ demands are, TVP’s focus is on filling in the gaps. TVP is the missing link in the puzzle!

Job Responsibilities

Have a customer service mentality with a natural desire to reach the best possible outcome
Thrives working in a fast-paced startup environment and a small team — juggling multiple priorities and making things happen fast
Have experience using e-commerce tools and enjoys learning new tools and systems (Should be able to execute tasks on Shopify (Returns, exchanges, shipping Questions, etc)
Work with team to research and resolve open questions
Excellent written and communication skills
Should be proficient with Google sheets/Microsoft excel
Should be emotionally strong and have thick skin while dealing with angry customers/clients
Impeccable organization skills, attention to detail, and ability to handle high volume and manage your own time
High customer empathy and the ability to handle objections
Comfortable using Google suite (Docs, Sheets, Slides, Sites)
Computer Skills => can easily learn to use new systems (Asana, CS platforms, Front, etc.)

Personal attributes

A flair for sales process with prior experience
Upbeat, enthusiastic, pleasant personality and attention to detail
Excellent listening skills and energetic phone presence
Professional, competitive, determined, and results oriented
Flexible, open-minded, and able to deliver success despite ambiguity
Dedicated to tracking and improving performance and efficiency on a daily basis
Desire to learn a consultative approach to selling our products and services

Job specific requirements

1-2 years prior operations or similar experience
Excellent internet for video calls
Ability to work on the US time zones
Excellent English, including understanding of a wide array of idioms (assessed via written, phone and video tests)

Compensation & Benefits

Competitive annual salary between $8,500 to $9,500 depending upon the experience
Health Insurance
Learning opportunities
Working in a great culture

To apply for this job please visit boards.greenhouse.io.