Client Service Coordinator opening at FreshPrints (Work From Home)

  • Full Time
  • Remote

Website Fresh Prints

About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. In three years, we’ve never lost a client.

About The Role

One of our clients, TVP, is looking for a Client Service Coordinator. TVP NYC was founded in 2012 by Jason Sochol and Omri Bokjo, from noticing non profit merchandise, branding and e-commerce solutions, which helps other organizations to execute on their goals, visions and dreams. TVP’s been a part of the launch of hundreds of successful businesses such as ecommerce start-ups and established enterprises which open new stores or launch new items. Merchandise and Sourcing, Operations & Fulfillment, Agency Services, and E-commerce Technology are just a few of its services. Wherever the customers’ demands are, TVP’s focus is on filling in the gaps. TVP is the missing link in the puzzle!

Job Responsibilities

  • Have a customer service mentality with a natural desire to reach the best possible outcome
  • Thrives working in a fast-paced startup environment and a small team — juggling multiple priorities and making things happen fast
  • Have experience using e-commerce tools and enjoys learning new tools and systems (Should be able to execute tasks on Shopify (Returns, exchanges, shipping Questions, etc)
  • Work with team to research and resolve open questions
  • Excellent written and communication skills
  • Should be proficient with Google sheets/Microsoft excel
  • Should be emotionally strong and have thick skin while dealing with angry customers/clients
  • Impeccable organization skills, attention to detail, and ability to handle high volume and manage your own time
  • High customer empathy and the ability to handle objections
  • Comfortable using Google suite (Docs, Sheets, Slides, Sites)
  • Computer Skills => can easily learn to use new systems (Asana, CS platforms, Front, etc.)

Personal attributes

  • A flair for sales process with prior experience
  • Upbeat, enthusiastic, pleasant personality and attention to detail
  • Excellent listening skills and energetic phone presence
  • Professional, competitive, determined, and results oriented
  • Flexible, open-minded, and able to deliver success despite ambiguity
  • Dedicated to tracking and improving performance and efficiency on a daily basis
  • Desire to learn a consultative approach to selling our products and services

Job specific requirements

  • 1-2 years prior operations or similar experience
  • Excellent internet for video calls
  • Ability to work on the US time zones
  • Excellent English, including understanding of a wide array of idioms (assessed via written, phone and video tests)

Compensation & Benefits

  • Competitive annual salary between $8,500 to $9,500 depending upon the experience
  • Health Insurance
  • Learning opportunities
  • Working in a great culture

To apply for this job please visit boards.greenhouse.io.