E-Commerce Executive opening at The Formularx in Noida

  • Full Time
  • Noida

Website The Formularx

Role: E-Commerce Executive

Industry Type: Skincare

Job Type: Full Time

Education: Any Graduate

Experience: Minimum 2 Years

Location: Noida, NCR

Working Mode: Work From Office

Job Description:

We are currently seeking a highly motivated E-Commerce Customer Support Executive to join our team in the Skin Care industry. As a crucial part of the team, the candidate will play a vital role in providing solutions to the shipment related issues, order tracking, lost & disputed orders, and also, keeping a check on RTO rate. They are expected to provide excellent customer service and ensure the smooth functioning of our E-commerce platforms.


  • Time to time raise tickets & take updates on each open ticket status and make required action if needed.
  • Follow escalation matrix as per requirement and closing issue as per set timelines
  • Share performance report with management on the number of complaints received and handled.


  • Maintaining a healthy professional relationship with customers to understand their requirements and business growth.
  • Maintaining individual logs of lost/damaged etc. Regularly and sharing the same with concerned authorities at each month end.
  • Monthly Closure & Reconciliation.
  • Oversee order fulfilment processes to ensure accurate and timely deliveries
  • Develop and implement logistics strategies to improve overall supply chain efficiency
  • Forecast demand and plan for future logistics needs.
  • Analyse data related to logistics operations to identify trends and areas for improvement.
  • Identify potential risks in the supply chain and develop strategies to mitigate them.
  • Plan for and respond to disruptions in logistics operations
  • Evaluate approaches and strategies to efficiently resolve customer issues across various social platforms.
  • Respond promptly and accurately through diverse communication channels, including phone, WhatsApp, social media, email, and live chat.
  • Effectively manage orders and inventory.
  • Understand customer queries and expectations, providing real-time solutions to ensure satisfaction.
  • Resolve customer complaints and queries efficiently, utilizing correct escalation procedures.
  • Maintain MIS reports to manage information flow in and out of the organization, contributing to individual, process, and organizational growth.
  • Follow up on all customer requests to uphold the brand’s commitment to the highest level of customer service.
  • Serve as the primary contact for customer inquiries about our products and brand.

Qualifications / Skills:

  • Mandatory knowledge of E-commerce platforms
  • Strong communication skills, both written and verbal, with the ability to communicate effectively with international clients.
  • Proficiency in MS Office
  • Minimum 1-2 years of proven customer service experience (voice, non-voice, social media).
  • Ability to think of long-term solutions rather than short-term fixes.
  • Ability to multitask, work under pressure, and meet deadlines.
  • Proficient in keeping records of all data associated with shipments and customer issues.

To apply for this job email your details to jobalerts@jobswithskills.in