Fusion CX Hiring Customer Care Executives & Multiple Roles | 0–5 Years

Fusion CX is hiring for Customer Care Executive and other roles across Kolkata, Bangalore, Gurugram, Howrah, Siliguri, and Navi Mumbai. Candidates with 12th Pass or Graduate qualifications and 0–5 years of work experience are eligible to apply.

If you are passionate about customer service and want to grow your career, this is a great opportunity to join Fusion CX, a global leader in customer experience.

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📌 Table of Contents

• Overview of Fusion CX

• Job Description – Customer Care Executive

• Job Description – Telecom Customer Service Associate

• Apply Link for Multiple Roles at Fusion CX

• About Fusion CX Company

• FAQs – Fusion CX Recruitment 2025

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🔹 Overview of Fusion CX Recruitment

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💼 Job Description – Customer Care Executive

• Provide inbound voice support for e-commerce customers.

• Handle queries related to orders, returns, product concerns or premium services.

• Deliver real-time updates, proactive follow-ups & issue resolution.

• Ensure call quality benchmarks are maintained.

• Update CRM with accurate documentation.

• Show strong customer service etiquette & empathy.

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💼 Job Description – Telecom Customer Service Associate

• Handle order services, scheduling, and account inquiries.

• Manage inbound/outbound calls, emails & chats.

• Work towards defined performance metrics.

• Escalate issues to resolution owners when required.

• Ensure policy compliance and customer satisfaction.

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🌍 About Fusion CX Company

Founded in 2004, Fusion CX is a global customer experience (CX) solutions provider headquartered in Kolkata. With 15+ countries presence and 10,500+ employees, Fusion CX offers services like:

• Call Center Solutions

• Technical Support

• Live Chat & Email Support

• Social Media Assistance

They cater to industries like banking, telecom, healthcare, retail, and travel. The company is investing in AI-powered tools to enhance customer interactions and is planning an IPO in 2025 for further expansion.

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❓ FAQs – Fusion CX Recruitment 2025

Q1. What qualifications are required?
👉 12th Pass or Graduate.

Q2. What experience is needed?
👉 0–5 Years (Freshers can apply).

Q3. Where are the roles available?
👉 Kolkata, Bangalore, Gurugram, Howrah, Siliguri, Navi Mumbai.

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⚠️ Disclaimer

The recruitment information provided above is for informational purposes only. The jobs are directly sourced from the official Fusion CX careers page. We do not charge any fee for providing this information. Candidates are advised to apply only through the official recruitment process of the company.

Check below to apply now for the AGM / Senior Manager – Banking Operations (Verification Process) (Kolkata Location)

Check below to apply now for the Customer Care Executive – E-Commerce (Voice Support – Hindi) (Bangalore Location)

Check below to apply now for the Customer Service Associate – Telecom (Gurugram Location)

Check below to apply now for the Customer Care Executive (Howrah Location)

Check below to apply now for the Customer Care Executive (Siliguri Location)

Check below to apply now for the HR Recruiter (Navi Mumbai Location)