Senior Technician, Technical Support opening at Dell Technologies in Gurgaon

Job Description

At Dell Technologies, our Service Desk team provides remote technical support expertise (via telephone, web or e-mail) in a complex information infrastructure environment with the need to integrate Dell Technology products and systems with other Dell Technology and non-Dell Technology computer systems being operated by customers. We can convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technology’s business operations and the business operations of Dell Technology customers.

Join us as a Senior Technician, Technical Support in our Remote desktop support/ Service Desk team located at our Gurgaon office (work from office profile) to do the best work of your career and make a profound social impact.

Key Responsibilities (but not limited to)

As part of our Service Desk team, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will

• Provide first-level support and use troubleshooting techniques and tools to identify technical defects/issues & assign incidents and escalate problems in line with documented guidelines and procedures
• Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
• Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue & identify and provide input on unique or recurring customer problems
• Consistently perform to set targets & comply with schedule adherence to ensure overall service level targets are achieved
• Maintain comprehensive knowledge of service offerings along with future industry products and technologies & attend required technical training sessions and make effective use of assigned lab time

Essential Requirements

• Fluent communication skills in English (other languages will add advantage)
• Requires minimum 6 months or above of related customer handling experience in a similar role
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures with knowledge of Office 365, standard Microsoft Windows Applications and Operating systems and good skills in application software issues
• Willing to work in 24/7 environment.
• Willing to work in multiple accounts service desk.

Desirable Requirements

• Higher Diploma/Bachelor’s degree or equivalent.
• Profile is work from office only.

Who we are.

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 26th Dec 2023

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID:R238022

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

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