Job Description

About Zebra

At Zebra, we are a community of innovators tackling real-world challenges through next-generation solutions. We believe in curiosity, collaboration, and care. As part of Zebra Nation, you’ll be seen, heard, valued, and respected. Join us as we reimagine the future of work—for our people, our customers, and the world.

Role Overview

You will join our Cloud Engineering team in a hybrid / remote capacity. As a Cloud Support Engineer, you’ll monitor cloud systems, troubleshoot issues, perform scheduled tasks, and escalate when needed. You’ll be critical in ensuring consistent system reliability and meeting SLAs across a 24×7×365 environment.

Key Responsibilities

Monitor cloud dashboards, alerts, and events; interpret trends and anomalies
Resolve common (Tier-1 / Tier-2) issues and escalate urgent or complex ones
Coordinate with internal teams and, occasionally, with customers
Ensure compliance with SLAs and internal KPIs; escalate when cases overrun
Log and document all troubleshooting steps and resolution actions in the case management system
Track backlog, report status to stakeholders, and maintain SLA adherence
Work varied shifts (day, night, weekend, holiday) to support global operations

Qualifications & Skills

Education & Experience

Bachelor’s degree or technical diploma in Computer Science, Electronics, Computer Engineering, or a related field
1+ years of relevant experience (freshers with strong fundamentals are also welcome)

Technical Skills & Knowledge

Strong familiarity with Windows and Linux operating systems
Experience with cloud platforms (AWS, Azure, GCP)
Understanding of networking, databases, web services
Concepts of monitoring: availability, latency, performance, end-to-end health
Proficiency with scripting / query languages (Python, SQL, HTML)
Working knowledge of REST APIs, PowerShell
Familiarity with ITIL processes: Incident, Problem, Change, Knowledge, Event Management

Certifications (Optional but Desired)

Entry-level cloud, network, or security certification (e.g. AWS, Microsoft, Cisco, CompTIA)

Other Attributes

Strong attention to detail
Good communication skills
Willingness to work in a 24×7 global environment
Ownership mindset & ability to work independently

How We Hire / Security Note

All official communication will come from @zebra.com email accounts. Applications will only be processed via our applicant tracking system. We will not ask for personal, sensitive data via email. Be cautious of fraudulent job postings.

💰 Suggested Salary Range

Here are estimated salary benchmarks (may vary by geography, experience, and benefits):

In India, Cloud Support Engineers typically earn between ₹5-10 lakhs per annum for early to mid levels (Glassdoor reports ₹5L–₹19L as base ranges)
In the United States / remote global roles, cloud support / cloud engineer roles tend to range from about USD $120,000 to $165,000+ / year depending on seniority and company (e.g., Amazon L4–L5 range)
For remote roles globally, a typical mid-level Cloud Support Engineer role might offer USD $80,000 to $120,000+ depending on location, responsibilities, and shift demands

To apply for this job please visit careers.zebra.com.